Request deletion of your ISHI Health app data
This page applies to the ISHI Health: Cardiac Care app for Android and iOS, published by ISHI Health.
How to request deletion
- Email info@ishi.health from the email address registered with your ISHI account, with the subject "Data deletion request – ISHI Health app". Include your full name and the phone number on your account.
- We will verify your identity (we may contact you at your registered phone number) and confirm the request.
- We complete verified requests within 30 days and confirm by email.
What is deleted
Your app login (account credentials and session data), app analytics and diagnostics data (usage events, crash reports, device identifiers), and any support correspondence not required to be kept. After deletion you can no longer sign in to the app.
What is kept, and for how long
ISHI Health is a healthcare provider. Your clinical information — vitals readings, reports, and other medical records — is part of your medical record held by your care team and is retained as required by HIPAA and state law (generally at least six years), even after your app data is deleted. To exercise rights over your medical record, contact your care team or email info@ishi.health.
Uninstalling the app does not delete your data; use the steps above.